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| Q: |
Are all Automotive Repair Facilities the same? |
| A: |
Definitely not. Repairing a vehicle is an art. The necessary tools, the right technician and strict quality control are some factors contributing to a good or bad shop. |
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| Q: |
If I have an ICBC claim, where can I bring my vehicle in for repair? |
| A: |
When you have an ICBC claim, you can bring the vehicle to repair at any ICBC repair facility that you want. |
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| Q: |
I would like to bring my vehicle to Bismark Collision Facility, but I am not able to get a ride to the shop with my vehicle, is there any way to assist me? |
| A: |
We provide full valet service. We will do what it takes to conveniently help you get your vehicle to us and help you get to where you need to go. |
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| Q: |
Will Bismark Collision Facility waive my deductible or give me a discount? |
| A: |
The agreed deductible is made between you and your insurance company. It is forbidden by ICBC to do anything about the deductible. Altering the deductible on a claim jeopardizes our vendor number from ICBC. The answer is no. |
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| Q: |
When the vehicle is being repaired, can I come and take a look at the progress? |
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Definitely, we will be happy to let you know what has been happening and what will be happening to your vehicle. |
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| Q: |
Will the vehicle be taken off the premises at any time? |
| A: |
The vehicle will only leave the premises only if it is necessary for repairing your vehicle. For example: Wheel alignment, engine work, stereo etc. |
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| Q: |
What is a "C.A.R. Shop"? |
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The ICBC c.a.r. shop program accredits collision repair facilities that maintain the highest standards of workmanship and professionalism |
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If there are any questions that were not answered here, we will be happy to answer any concerns. We can be reach at 604-821-1302
Monday to Friday, 8 am to 6 pm. |
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